Leave no room for confusion
It's essential to remain flexible and engaged to provide exemplary service to the customers. Your customers should reach the right on-demand service provider at the right time to get the required services they demand.
Give your commuters/ride-booking customers and chauffeurs a place to interact appropriately and understand each other rather than leading to endless amounts of confusion and frustration bubble up. Enable them to share information, get quick responses, and collaborate to reach their destination on time.
Without waiting on emails or phone calls, empower service agents to reach out to their customers for a quick question or to discuss their locations.